This RFP seeks a vendor to provide renewal services for Zendesk products, specifically for the Zendesk Suite Enterprise, supporting the assignment of 150 agents to individual seats. The contract also includes provisioning Copilot for agents, an AI copilot add-on for 150 users, as well as Advanced Data Privacy and Protection (ADPP) add-ons for the same number of agents.

Additionally, the vendor must supply Premier Essentials 24/7 support and digital access, ensuring the capability to schedule sessions with customer advocacy as needed. All services should ensure uninterrupted user access and compliance with data privacy requirements.

Vendors must demonstrate their ability to manage large-scale Zendesk enterprise renewals, provide necessary product add-ons, and offer high-quality ongoing support.