The City seeks vendors to provide comprehensive workers' compensation insurance services, including coverage for all active employees under municipal classification codes, as well as authorized city volunteers. Services should encompass the management of workers' compensation claims, efficient processing and timely payment of claims, and clear communication with both injured workers and the City Human Resources department.

The selected provider will ensure accurate, up-to-date reporting on the status and capacity of injured workers, facilitate claim settlements when it aligns with the City's best interests, and proactively identify trends and concerns within the claims process. Recommendations for process improvements or next steps should be provided when necessary, supporting the City's risk management objectives.

Vendors must demonstrate the ability to deliver both risk management and claims handling services tailored to the needs of a municipal government, prioritizing timely resolutions, informational transparency, and support for the City's staff and volunteers.