Ontario is seeking a comprehensive whistleblowing portal solution designed to securely receive and manage complaints through a variety of intake channels, including phone, written, and online submissions. The system should support both anonymous and non-anonymous reporting related to concerns such as questionable financial practices, internal accounting controls, or audit issues.

The solution must be capable of accepting complaints in languages other than English and provide accessible formats to accommodate all individuals. A key feature will be a dashboard for tracking complaints, monitoring resolution timelines, and analyzing trends. Security is paramount, requiring end-to-end encryption, secure data storage, and clarity regarding the geographical location of stored data.

Additionally, the selected vendor will provide training materials and a robust support plan. The platform should also be designed for future expansion, such as the ability to configure and deploy customizable intake forms for new purposes within hospitals.