The government authority in Newark, New Jersey, seeks a vendor to provide a welcoming, knowledgeable, and hospitable team to enhance the city's visitor experience during major events and periods of peak visitation. The program aims to connect guests with Newark's rich culture, neighborhoods, businesses, and signature experiences through a flexible, city-facing greeter team.

Key responsibilities include recruiting and staffing individuals with strong hospitality and customer service skills, prioritizing candidates who possess local knowledge and ties to Newark, and adjusting staffing levels based on event size and location. Vendors will deliver comprehensive training on hospitality standards, neighborhood history, attractions, dining, arts, and culture, as well as event-specific briefings.

On-site support will entail greeting visitors, offering wayfinding, transit guidance, and event information, and sharing recommendations for dining, shopping, the arts, and local experiences. Additional services include distributing maps, guides, or promotional materials and managing experiential activations to enrich the visitor experience.