North Carolina is seeking a qualified vendor to provide comprehensive website redesign, development, hosting, modernization, and content migration services utilizing a robust content management system (CMS). The primary objectives include implementing a user-friendly CMS with drag-and-drop authoring and simplified content creation and editing to improve content management capabilities.

The project scope covers optimizing the new website for performance and security, ensuring fast load times (under 3 seconds), mobile-friendliness, and compliance with WCAG 2.1 AA accessibility standards. The website must also be secure and optimized for both search engines (SEO) and answer engines (AEO), including integration with chatbots. The new site will need to support North Carolina's "One-Call-For-All" initiative by seamlessly integrating customer service features such as live chat, web-based inquiries, and aligned service directories.

Additional requirements include configuring advanced analytics (GA4), reporting features (such as Looker Studio), and implementing a comprehensive content migration from the current AWS database and media directory. Vendors must ensure all pages and media content include meta descriptions and alt tags, and develop a thorough URL redirect strategy. The redesigned website should provide an enhanced user experience, offering intuitive navigation, clear pathways to information, and streamlined service access for residents, visitors, and businesses.