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Website Redesign and Implementation Services

Overview


Software, Web & Mobile Development
Vancouver, British Columbia, CanadaPosted: September 10, 2026Deadline: October 7, 2026

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SUMMARY


The organization seeks a qualified vendor to redesign and implement a modern WordPress or Drupal website, including cloud hosting, content migration, analytics, accessibility, cybersecurity, staff training, and ongoing support.

KEY REQUIREMENTS


CONTRACT DURATION


108 months

TIMELINE


Contract Execution: Q1 2027

Initial Kick Off Meeting: T+ 1st week

Discovery Phase: T+ 2nd week

Planning & Finalizing Website Map, UX & Design: T+ 16th week

Implementation: T+ 20th week

Security and Accessibility Assessments: T+ 20th week

Testing: T+ 24th week

Deployment: T+ 28th week

Training and Knowledge Transfer: T+ 28th week

Closeout & Documentation: T+ 30th week

Post-implementation 90-day reliability / warranty period: T+ 30th week

CONTACTS


Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Issuing Agency


City Of Vancouver

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DESCRIPTION


The organization is seeking a vendor to redesign and implement its website using either WordPress or Drupal. The project includes configuring a cloud-based managed hosting solution, providing software licensing and necessary third-party components where possible, and delivering training for staff using the new content management system.

The selected vendor will collaborate with staff to improve website navigation, user journeys, accessibility, and the overall user experience across desktop and mobile devices. Responsibilities include developing an intuitive CMS interface, modernizing the existing visual brand, creating a design-forward website, supporting analytics and cross-platform marketing tracking, establishing syndication feeds, and aligning the website architecture with technical best practices.

The work will also include bulk migration of identical pages from the existing website, creation of new pages and reusable content, coordination with technology services on cybersecurity and accessibility, and art direction for new venue photography and videography. The vendor must provide a comprehensive maintenance and support plan covering the CMS, third-party software, analytics, marketing tracking, and hosting environment, including updates, bug fixes, troubleshooting, emergency support, and future enhancements.

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Frequently asked questions


When is the submission deadline?
Submissions are due October 7, 2026.
Who issued this RFP?
It was issued by City Of Vancouver. The work is located in Vancouver, British Columbia, Canada.
Who is a good fit for this opportunity?
  • Web development agency with demonstrated WordPress and/or Drupal expertise
  • Experience delivering responsive, user-centered website redesigns and CMS implementations
  • Proven capability in cloud hosting configuration, website migration, analytics, and marketing integrations
  • Strong knowledge of web accessibility, cybersecurity, and technical best practices
  • Able to provide ongoing maintenance, emergency support, training, and enhancement services
  • Experience supporting organizations in British Columbia or elsewhere in Canada

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