The selected vendor will provide comprehensive website hosting, development, support, Microsoft support, and IT managed services utilizing the Drupal content management system or a future replacement. Services include implementing bug fixes, security patches, software updates, and other technical updates to maintain the current website’s integrity and performance. Regular web analytics reports with actionable recommendations and implementation of improvements are required.

Maintenance and support must ensure the continual operation of the chosen content management system and address error corrections, software patches, and updates. The website must remain mobile-friendly and fully functional even with low-speed internet connections, ensuring compatibility with all commonly used browsers and their versions. Design and layout should comply with Web Content Accessibility Guidelines (WCAG) 2.1, and graphics are to be optimized for fast web loading.

Integration capabilities are expected with case management software (Zendesk) and Campaign Monitor when applicable. Ongoing support for Search Engine Optimisation (SEO) is also required to maintain the website’s visibility and accessibility.