The agency is seeking a vendor to provide comprehensive website services, including design, development, hosting, maintenance, and ongoing modernization using WordPress CMS or an equivalent platform. The scope includes delivering a modernized, scalable, and compliant website capable of supporting national-level operational demands, integrating with emerging federal digital identity standards, and ensuring a secure, user-friendly experience for both constituents and benefit partners.

Vendors must implement cloud infrastructure and hosting with 24/7/365 uptime support. The solution should offer mobile-friendly, responsive design and prioritize human-centered, intuitive user experience. Accessibility and usability for all audiences are essential. The project involves end-to-end development, testing, deployment, and ongoing security, compliance, analytics, and cybersecurity controls. The backend portal must allow agency personnel to modify page layouts using templates or drag-and-drop components, manage access and authentication, support statutory and administrative reporting, and facilitate data tracking.

The website platform requirements include UX/UI research, user-centered design testing, analytics, and support for a robust government content management system (CMS).