The agency is seeking a strategic digital partner to support, enhance, and maintain its digital ecosystem, which includes an Umbraco-based website and mobile applications hosted on Microsoft Azure. The current platform integrates with several internal and third-party systems, such as booking tools, messaging platforms, and analytics, and provides essential features like real-time service updates, timetables, and customer notifications. All digital efforts are closely aligned with the agency’s roadmap to deliver a seamless, data-driven customer experience.

The selected partner will be responsible for ongoing support and maintenance of the website and mobile apps, management of hosting and infrastructure within Microsoft Azure, and the delivery of continuous improvements and enhancements in line with the agency’s governance protocols. The partner must ensure compliance with all relevant security, accessibility, and regulatory standards, and should be equipped to deliver future integrations and foster innovation through structured change control processes. This partnership will focus on maintaining the stability, scalability, and resilience of the platform, supporting the agency’s long-term digital vision.