Vendor needs to provide web–based work order and asset management software. Implementation Support Model: Consultant must provide structured implementation support including onboarding, configuration, testing, and support post launch. Trouble Shooting and issue resolution: Consultant must provide a clear process for troubleshooting and resolving implementation issues, including software defects, configuration errors, data issues, system access problems, and workflow failures. Issue log and reporting: consultant must maintain an implementation issue log including issue description, severity, owner, root cause, resolution plan, and closure date, with regular status reporting to city staff. Ease of Use: The system must be highly intuitive and easy to learn for all City staff, including non–technical personnel, to maximize adoption and ensure immediate efficiency gains. Intuitive Request System: The platform provides a web–based and mobile interface for any staff member to submit service requests. Mobile Functionality: A mobile application for field staff to manage WOs, update status, record labor/parts/costs, and close out tasks in the field, including offline capability. Work Order Management (Full Cycle): The system automates the full work order lifecycle, including creation, assignment, scheduling, prioritization, and tracking of work orders (WOs) linked directly to assets, inventory, and labor. Asset Data Collection and System Population: It is the Consultant’s responsibility to enter and populate the assets into the system. Visual Location Tracking: The system integrates with GIS platforms for exterior assets and the crucial ability to utilize internal floor plans to precisely map and locate assets within facilities. All the questions must be submitted no later than Feb 12, 2026.