When is the submission deadline?

Submissions are due June 18, 2026. Questions must be submitted by May 28, 2026.

What is the budget for this RFP?

Settle estimates the budget at $50,000 – $150,000. The issuer has not published an official figure.

It was issued by City Of Park Ridge. The work is located in Park Ridge, Illinois, United States.

Who is a good fit for this opportunity?

Utility payment platform provider with municipal billing experience. Proven integration expertise with ERP and financial systems. Experience delivering secure web and mobile payment portals. Strong background in ADA-compliant public-facing applications. Ability to support real-time payment processing, audit trails, and payment exception handling. Vendor with resident-facing customer support capabilities. Experience serving local government or public utility clients.

Web-Based Water Utility Payment Solution (Due June 18, 2026)

Overview

Business Systems (ERP, CRM & POS)

Park Ridge, Illinois, United StatesPosted: May 15th, 2026Deadline: June 18th, 2026

Fit Score

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SUMMARY

Park Ridge, Illinois is soliciting a secure web-based payment platform for water utility billing with system integration, customer self-service, and real-time or near real-time payment processing. The solution should also support future non-utility payments and ERP compatibility.

KEY REQUIREMENTS

BUDGET

Estimate

$50,000 – $150,000

CONTRACT DURATION

36 months

TIMELINE

RFP Issued: May 14th, 2026

Deadline for Questions: May 28th, 2026

Final Questions and Answers Provided: June 3rd, 2026

Proposals Due: June 18th, 2026

Anticipated Contract Award: July 2026

QUESTION DEADLINE

May 28th, 2026

Issuing Agency

City Of Park Ridge

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The government authority in Park Ridge, Illinois is seeking a web-based water utility payment solution. The requested system should support secure, user-friendly online payment access via desktop and mobile devices, with features such as multiple accounts per user login, ADA-compliant accessibility, paperless billing and autopay enrollment, and real-time or near real-time payment posting to customer accounts.

The solution must integrate with existing systems using industry-standard methods such as APIs, web services, or secure file transfer, and should accommodate current and future ERP upgrades without requiring full system replacement. The vendor is expected to provide testing, validation, and certification of the integration prior to go-live.

Additional requirements include support for payment reversals, refunds, voids, adjustments, configurable payment rules, and audit trails. The platform should also be able to accept payments for general invoices and non-invoiced items, allow for future expansion to additional non-utility payment types, and include customer service support for residents using the online portal. Questions are due by May 28, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due June 18, 2026. Questions must be submitted by May 28, 2026.
What is the budget for this RFP?: Settle estimates the budget at $50,000 – $150,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by City Of Park Ridge. The work is located in Park Ridge, Illinois, United States.
Who is a good fit for this opportunity?: Utility payment platform provider with municipal billing experience
Proven integration expertise with ERP and financial systems
Experience delivering secure web and mobile payment portals
Strong background in ADA-compliant public-facing applications
Ability to support real-time payment processing, audit trails, and payment exception handling
Vendor with resident-facing customer support capabilities
Experience serving local government or public utility clients

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