The organization seeks a vendor to provide and implement a comprehensive, fully integrated, web-based tracking software system. This system will manage permit applications, staff review workflows, record keeping, inspections, scheduling, work requests, and citizen engagement, supporting all Community Development functions. Key features include spatial mapping, online storage, and automated reporting, with a log-in based, cloud-hosted platform to enhance workflow automation, integrated communications, applicant notifications, and archiving at various benchmarks.

The solution should offer a mobile-friendly permit, planning and zoning, code enforcement, and business license application portal that ensures compatibility with current and future web browsers and operating systems. The software must support a property-focused database with regular updates, document management, application review automation for multi-divisional processes, seamless applicant-city communication, online payment processing, and integrated mapping capabilities compatible with ESRI GIS solutions. The selected vendor will also provide installation, data conversion, implementation, ongoing support, and comprehensive training services.