The contracting agency seeks a vendor to design, develop, test, and implement a secure, modern web-based retailer licensing application system. This platform must streamline application intake, enhance data integrity, and improve tracking and communication between applicants and administrators. Key features include workflow automation, electronic document upload, and robust security measures, including encryption for all applicant-submitted documents—such as driver's licenses and passports—using Voltage encryption technology.

The solution should include a detailed deployment plan and comprehensive user training, along with system documentation and ongoing technical support post-launch to ensure a seamless transition and system maintenance. The platform must be user-friendly, responsive, and scalable to adapt to future business needs and potential system integrations. Advanced capabilities such as application and server-level logging, performance monitoring, alerting mechanisms, and a secure user registration process with industry-standard two-factor authentication are required. The application must adhere to modern UX/UI standards while aligning with existing brand requirements.

Vendors must prepare for a pre-bid conference on April 6, 2026, and submit any questions by April 10, 2026. Warranty support, detailed documentation, and a clear ongoing support plan are essential deliverables.