A medical facility in Washington is seeking a vendor to supply a web-based physician scheduling software solution tailored for group practices, residents, hospitalists, and other medical providers. The required services include the provision of 45 annual subscription software licenses, comprehensive training, and robust 24/7 support.

Key responsibilities for the selected vendor include hosting the facility’s schedules on the contractor’s secure web server and ensuring rapid recovery of scheduling data in case of server outages. The vendor must deliver around-the-clock telephone support for critical issues such as server crashes and schedule-level outages, with additional business-day support for matters affecting individual providers.

Training, both initial and ongoing, should be available through live or remote sessions and cover topics such as creating and maintaining service and section schedules, integrating schedules into a facility-wide master schedule, processing trade requests, developing schedule templates and patterns, configuring the auto-scheduler feature, and basic troubleshooting. This initiative aims to streamline on-call, clinic, rotation, and shift scheduling processes for the medical providers served.