The city seeks a vendor to provide a web-based software solution encompassing permitting, code enforcement, licensing, and citizen request functionalities. The platform should offer a public portal for online permit applications, licensing, payments, status tracking, and inspection scheduling, streamlining interactions between residents and municipal staff. Internally, the system must support workflows for permit review, conditions, approvals, fee management, inspections, and certificate issuance.

The solution should feature a mobile-first module to handle resident-reported issues such as code complaints, potholes, and nuisances, as well as a licensing module for managing various city-issued licenses—including business, contractor, and vendor licenses. Automated letter generation using templates and data merging, robust reporting, dashboards, export capabilities, role-based security, audit logs, and data retention are required. A seamless migration of existing data from the current platform is essential. The city prefers a cloud-hosted SaaS solution compatible with standard browsers (Chrome, Edge, Safari) and common mobile devices (iOS and Android).

Vendors should ensure the software is mobile-friendly and responsive for both public users and municipal staff.