(1) Vendor needs to provide web–based parks and recreation management software. • Provide real–time availability of sites and facilities by site and park, customer self–service access to bookings, changing, and cancelling reservations. • Ability to create and maintain an unlimited number of user accounts • Provide a solution that allows all users to make site specific reservations, meaning a specific campsite, cabin, lodge or shelter can be selected and reserved • Ability to display parks page with information specific to that park • Provide help desk and support center functionality and dedicated customer service staff to support and assist Agency • Capability to customize e–mail content • Provide a web–based, off–the–shelf solution that supports current versions of all major desktop and mobile web browsers, including (but not limited to) Edge, Chrome, Safari, and Firefox • Capability of creating subscription reports that distribute to selected individuals at a select timeframe by email. • Capability for system to edit workflows • Application must maintain the integrity of user data and prevents data loss or corruption. • Application must utilize graphical user interface that is intuitive to operate for both casual and experienced users • Application should provide a browser interface for regular employee use. • Application should provide ability to assign default values for enterable fields, whenever possible. • Provide a solution with the ability to automatically fill in city and state/province data fields based on entry of a ZIP/postal code. • Provide a solution with safeguards to prevent any double bookings of new reservations and/or modified (changed) reservations for any campsite or rental facility. • Provide a solution capable of accommodating refunds related to reservation changes and cancellations.