The state of South Carolina is seeking a vendor to provide a comprehensive web-based software solution for parks and recreation management. The software should offer real-time availability of sites and facilities by park, with customer self-service access for booking, changing, and cancelling reservations. It must support the creation and maintenance of an unlimited number of user accounts, and allow users to reserve specific campsites, cabins, lodges, or shelters. The platform should also display detailed park-specific information on individual park pages.

The solution must include robust help desk and support center functionality, with dedicated customer service staff available to assist agency personnel and users. Other requirements include customizable email content, system-generated subscription reports distributed to designated recipients on customizable schedules, and editable system workflows. Data integrity is critical, requiring measures to prevent data loss or corruption, and the application should feature an intuitive graphical user interface suitable for both casual and experienced users. The software should be compatible with all major desktop and mobile web browsers and offer browser-based access for employees.

Additional features should include the ability to assign default values to data entry fields and autofill city and state/province information based on ZIP or postal code input. The system must also prevent double bookings, support refunds for reservation changes or cancellations, and ensure the secure handling of user data throughout all processes.