Web-Based Online Engagement Platform
Overview
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SUMMARY
KEY REQUIREMENTS
CONTRACT DURATION
TIMELINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
South Coast British Columbia Transportation Authority
DESCRIPTION
TransLink is seeking a vendor to provide and implement a web-based online engagement platform that enables non-technical staff to design, launch, manage, and analyze public engagement initiatives. The platform should support tools such as surveys, interactive maps, ideation boards, discussion forums, and project updates.
The selected contractor will develop a detailed implementation plan covering configuration, integrations, branding, data migration, training, and launch. The contractor will also participate in governance meetings, provide status updates and risk and issue logs, establish escalation and communication protocols, and configure the system to meet TransLink’s functional and non-functional requirements.
Required configuration includes an engagement hub using TransLink’s custom domain, role-based permissions, workflows and approval processes, templates for project pages and surveys, content blocks, communication modules, and application of TransLink’s branding across participant-facing materials and system communications. The vendor will provide engagement tools including accessible surveys and forms with advanced logic and interactive maps for location-based feedback. Training will be delivered to TransLink administrators, project managers, and content creators on engagement tools, survey creation, user management, and workflow administration.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due September 29, 2026.
- Who issued this RFP?
- It was issued by South Coast British Columbia Transportation Authority. The work is located in New Westminster, British Columbia, Canada.
- Who is a good fit for this opportunity?
- Online engagement and civic participation platform providers
- Experience implementing configurable survey, mapping, and collaboration tools
- Strong capabilities in systems integration, data migration, branding, and platform configuration
- Experienced training teams of administrators, project managers, and content creators
- Proven project governance, reporting, and public-sector implementation experience
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.