The project requires the provision of a web-based offender communication monitoring and transcription analytics platform in the form of a SaaS solution. The platform must integrate with existing offender communication systems and employ artificial intelligence (AI) to analyze communications for enhanced threat detection and provide analytical support for targeted and intelligence-led investigations.

Key requirements include real-time monitoring and alert generation for suspicious behavior or communications, utilizing risk scoring to assist teams in prioritizing high-risk incidents. The solution should consolidate data from various sources such as communication systems, records management systems (RMS), and computer-aided dispatch (CAD) data into a single, unified platform.

The purpose of the platform is to enhance the safety and security of corrections facilities, ensure accessibility for law enforcement, and contribute to a safer state through improved intelligence and monitoring capabilities.