Web-Based Mass Notification System
Overview
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SUMMARY
DESCRIPTION
The city is seeking a vendor to provide a hosted, web-based mass notification system capable of delivering time-sensitive alerts through voice calls to landlines and cellphones, SMS, and email. The system must support notifications to the entire city as well as targeted sub-populations, including residents, businesses in designated geographic areas, and users who prefer to receive information in languages other than English.
The solution should include a mobile application as an additional channel for subscribers to receive notifications alongside standard voice, email, and SMS delivery. The city requires a robust and reliable platform with the capacity to contact up to 150,000 households and businesses within ten minutes, with an average rate of at least 250 voice contacts per second.
The notification system will be used for a range of purposes, including citywide snow and public safety emergency alerts, informational messages related to civic events and activities, neighborhood-specific notices such as water utility work and road closures, and internal communications to city employees, including emergency recalls. The platform must provide full web-based access for multiple authorized users. The anticipated contract term is two years, and vendor questions are due by August 6, 2026.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 19, 2026.
- Who is a good fit for this opportunity?
- Providers of hosted emergency notification and public alerting platforms
- Firms with proven high-volume voice, SMS, email, and mobile app messaging capability
- Companies experienced with municipal, public safety, or local government communications systems
- Vendors able to support geographic targeting and multilingual notification workflows
- Teams offering secure web-based administration for multiple authorized users
- Firms with demonstrated reliability, scalability, and rapid message delivery performance
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.