Vendor needs to provide web–based IT management system. – Implementation of integrated, automated IT Service Management (ITSM) solutions. – Robust, web–based, single–platform Information Technology Infrastructure Library (ITIL)–aligned service management solution. – Develop and implement a comprehensive ITIL–based service management framework tailored to district operations. – Support core ITIL processes, including Service Management, Incident and Problem Management, Change and Configuration Management, Asset Management, Knowledge Management, and Business Process Automation. – Fully functional web–based application accessible through major browsers without additional client software. – Support authentication through standard Single Sign–On (SSO) methods (see Technical Requirements section for more details). – Comprehensive logging of access, configuration changes, and system activity. – Provide customized dashboards based on roles and functions, customizable Key Performance Indicators (KPIs), and trend reports across all service management functions. – Support data–driven decision–making and continuous improvement initiatives. – Customized ad–hoc and automated reports creation. (2) All the questions must be submitted no later than February 03, 2026.