(1) Vendor needs to provide web–based interactive queuing management system. – Provide a web–based queuing management system (QMS) application. – Compatibility with current County network. – Works on generic computer equipment, usable on tablet, PC, touchscreen PC, smartphone, and kiosk. – Web–based, 100% hosted, no local servers or client software required. Android and iOS apps a plus. – Dedicated/designated customer service problem resolution support. – Customers can schedule, modify, or cancel appointments remotely using their digital device (phone, computer, or tablet using a sign–up URL or QR code and their preferred mobile or internet service provider) or onsite directly through the system kiosk, choosing from available time slots for their requested queue. – Customer–facing virtual status page that allows customers to track and manage their visit, including options to reschedule, cancel, or check–in and receive appointment updates and estimated wait times. – Ability for customers to check in and/or wait remotely, in their vehicles or outside, eliminating the need to physically line up at the agency location. – Ability for customers to view their current position in the queue, both on wall–mounted displays as well as handheld device(s), and receive notifications via text, email, or phone call when their turn is approaching and when they are summoned for service. – Ability to track all customer visit events, including wait times that start upon customer check–in. – Ability to integrate with external business intelligence applications, e.g. Microsoft Power BI (directly or through APIs). – Queues and instructions available in multiple languages, including English, Spanish, and Haitian–Creole. – Ability to preview the customer view at different times throughout the day, allowing staff to see what the customer would see. (2) All the questions must be submitted no later than November 14, 2025. (3) The contract period will be for one year.