When is the submission deadline?

Submissions are due October 9, 2026. Questions must be submitted by September 23, 2026.

What is the budget for this RFP?

Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.

It was issued by Detroit Water And Sewerage Department. The work is located in Detroit, Michigan, United States.

Who is a good fit for this opportunity?

Enterprise software developer experienced in secure web and mobile application platforms. Proven expertise in artificial intelligence, machine learning, OCR, and automated eligibility workflows. Experience implementing identity verification, fraud detection, and government or public-sector systems. Capability to provide multilingual, ADA-compliant platforms with multifactor authentication. Established customer support operations, including call centers, chatbots, and omnichannel service. Strong data privacy, cybersecurity, AI explainability, and bias-mitigation practices.

Web-Based Electronic Application Approval System (Due October 9, 2026)

Overview

Software, Web & Mobile Development

Detroit, Michigan, United StatesPosted: September 16, 2026Deadline: October 9, 2026

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SUMMARY

The vendor will deliver and administer a two-year, AI-enabled electronic application approval platform with automated intake, document processing, eligibility screening, identity verification, customer support, fraud detection, and reporting capabilities.

KEY REQUIREMENTS

BUDGET

Estimate

$150,000 – $500,000

CONTRACT DURATION

24 months

TIMELINE

RFP published on September 15th, 2026.

Question deadline is September 23rd, 2026.

Addendum with answers to questions issued on September 29th, 2026.

Proposals due on October 9th, 2026.

Anticipated contract start date is December 2026 or January 2027.

QUESTION DEADLINE

September 23, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

Detroit Water And Sewerage Department

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

The vendor will design, implement, and administer a secure, web-based electronic application approval system that uses artificial intelligence for automated application intake, document verification, eligibility determination, and approval workflows. The solution must include a user-friendly, mobile-friendly application portal with secure login and multifactor authentication, multilingual support, and ADA-compliant accessibility available through web, mobile, and telephone channels.

The system will provide AI-powered optical character recognition for scanning, classifying, and validating required documents; AI-driven eligibility screening and application classification; and automated identity verification, including ID validation, address confirmation, residency verification, and potential cross-checks with credit bureau or state identification systems. Customer support must be available through a call center, email, live chat, chatbot, and in-application messaging, including AI chatbot assistance for frequently asked questions.

The solution must support fraud detection, data reporting, continuous machine-learning improvements using program data, bias and disparate-impact mitigation, and explainable AI decisions for transparency in eligibility determinations. The contract period will be two years, and questions must be submitted by September 23, 2026.

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Frequently asked questions

When is the submission deadline?: Submissions are due October 9, 2026. Questions must be submitted by September 23, 2026.
What is the budget for this RFP?: Settle estimates the budget at $150,000 – $500,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by Detroit Water And Sewerage Department. The work is located in Detroit, Michigan, United States.
Who is a good fit for this opportunity?: Enterprise software developer experienced in secure web and mobile application platforms
Proven expertise in artificial intelligence, machine learning, OCR, and automated eligibility workflows
Experience implementing identity verification, fraud detection, and government or public-sector systems
Capability to provide multilingual, ADA-compliant platforms with multifactor authentication
Established customer support operations, including call centers, chatbots, and omnichannel service
Strong data privacy, cybersecurity, AI explainability, and bias-mitigation practices

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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