When is the submission deadline?

Submissions are due September 1, 2026. Questions must be submitted by July 8, 2026.

What is the budget for this RFP?

Settle estimates the budget at $2,000,000. The issuer has not published an official figure.

It was issued by South Carolina Education Lottery. The work is located in Columbia, South Carolina, United States.

Who is a good fit for this opportunity?

Proven experience delivering secure, scalable digital engagement and CRM platforms. Background in software development for gaming, lottery, or highly regulated industries. Expertise in SaaS delivery models and real-time data processing. Capacity to execute multi-year contracts and provide ongoing support. Strong in advanced analytics, security, and platform modernization.

Web-Based Digital Engagement Solution and Related Services (Due September 1, 2026)

Overview

Software, Web & Mobile Development

Columbia, South Carolina, United StatesPosted: July 3rd, 2026Deadline: September 1st, 2026

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SUMMARY

Seeking a provider for a comprehensive digital engagement solution with CRM and rewards capabilities, data security, analytics, and multi-platform support for gaming operations. The solution will modernize web and mobile platforms and is expected to operate as SaaS over a five-year contract.

KEY REQUIREMENTS

Must have a minimum of three years of experience in providing a mobile application and web solution for state lotteries.
Must submit a litigation bond or standby irrevocable letter of credit in the amount of $250,000.00.
Must maintain a fidelity bond in the amount of $500,000.00.
Must maintain commercial general liability insurance with limits no less than $1,000,000 per occurrence.
Must maintain information security and privacy insurance with limits no less than $5,000,000 per occurrence and $10,000,000 aggregate.
Must be capable of successfully integrating the Lottery’s current Player Rewards Program into a comprehensive digital engagement solution.
Must ensure all work is performed within the United States.
Must provide a conversion and business continuity plan.
Must provide a dedicated Customer Acceptance Testing (CAT) environment.

BUDGET

Estimate

$2,000,000

CONTRACT DURATION

60 months

TIMELINE

Pre-proposal conference: July 8th, 2026

Questions due: July 8th, 2026

Deadline for submission of offer: September 1st, 2026

Award posting: November 9th, 2026

Contract start date: September 22nd, 2026

Go-live demonstration: August 9th, 2027

Contract end date: September 21st, 2031

QUESTION DEADLINE

July 8th, 2026

CONTACTS

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

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Issuing Agency

South Carolina Education Lottery

Organization overview and procurement intelligence available on paid plans.

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DESCRIPTION

This RFP seeks a vendor to provide a web-based Digital Engagement Solution (DES) and related services. The desired solution must deliver real-time processing and adhere to all relevant industry standards and regulatory requirements. Additionally, it should facilitate the modernization of existing mobile and web platforms into a unified, advanced digital platform as outlined in the requirements.

A core element of the solution is a secure, comprehensive Customer Relationship Management (CRM) platform offered as Software-as-a-Service (SaaS). The platform must support a player rewards program and offer robust data analytics, detailed reporting, and sophisticated security capabilities to prevent fraud and assure the integrity of gaming activities. It requires the ability to deliver promotional and transactional emails, in-app messages, and push notifications, all administered flexibly across campaigns and as needed.

Further functionalities include detailed listings for all promotions and drawings, customizable artwork, player account management, ticket scanning, game lists, digital playslips, loyalty rewards, and message center features via mobile apps. Users should be able to enter ticket numbers for rewards and second-chance promotions, select numbers manually, check tickets, and access rewards accounts from any platform. The contract will run for five years, with an optional pre-proposal meeting and question period for interested vendors.

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Frequently asked questions

When is the submission deadline?: Submissions are due September 1, 2026. Questions must be submitted by July 8, 2026.
What is the budget for this RFP?: Settle estimates the budget at $2,000,000. The issuer has not published an official figure.
Who issued this RFP?: It was issued by South Carolina Education Lottery. The work is located in Columbia, South Carolina, United States.
Who is a good fit for this opportunity?: Proven experience delivering secure, scalable digital engagement and CRM platforms
Background in software development for gaming, lottery, or highly regulated industries
Expertise in SaaS delivery models and real-time data processing
Capacity to execute multi-year contracts and provide ongoing support
Strong in advanced analytics, security, and platform modernization

Analysis generated by Settle AI from the source RFP.

RFP Hunter shows what is open. Settle shows what is forming.

Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.

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