A county in Florida is seeking a vendor to provide a comprehensive web-based customer billing, payment, and engagement solution for its water resources department. The solution should facilitate electronic payment processing through a variety of channels, including online credit card payments, e-checks, mobile transactions, text, digital wallet options, and retail payment solutions. Additional services required include bill printing, mailing, and bill redesign to enhance customer engagement and potentially generate revenue for the county.

The system must offer a customer portal that supports self-service features such as live chat, chatbots, bill viewing and comparison, and communication management tools for multi-channel customer communications. It should also include online and interactive voice response capabilities, autopay services using credit/debit cards or e-checks, and convenient payment processing for other utilities and government services.

A mobile application is also required, compatible with both Android and Apple platforms. This app must be hosted and maintained by the vendor, prominently feature the county’s branding, and be accessible via major app stores. The county is looking for a solution that enhances customer experience and operational efficiency through modern digital engagement tools.