(1) Vendor needs to provide web–based constituent relationship management solution.– Comprehensive Higher Education Constituent Relationship Management (CRM) solution that goes beyond traditional functionality to support the full student lifecycle—from prospect through graduation and beyond. The system must provide the tools, automation, website and Student Information System (SIS) integration, and other advanced features of state–of–the–art CRM systems on the market to meet the enrollment goals of the college. The ideal solution will deliver personalized engagement, intelligent automation, and integrated support tools that enhance existing systems and processes. Support for automated and ad hoc personalized communications with the ability to manage, trigger, and track communications across multiple media, including email, SMS/text messaging, and postal mail. Two–way texting, email, phone, and multi–channel campaign functionality. Shared notes and follow–up reminders associated with individual records that are visible to authorized users across teams and department. AI–powered content generation and editing (e.g., GPT–style writing assistance). Web–based, AI–driven chatbot functionality that provides automated responses to student inquiries, supports appointment scheduling, and routes inquiries to the appropriate staff member when unable to resolve the request. Support for recruitment across diverse student populations, including dual enrollment, technical programs, transfer students, and continuing education. Detailed reporting and analytics capabilities that include both vendor–provided standard reports and customizable reporting options. Advising notes and case management capabilities that allow authorized staff to document interactions, track issues, and manage ongoing cases. Call centre functionality. Web–based editor to create and edit landing pages, portals, personalized video, and customized content based on interests and online behaviours of contact. Web based Chat or customizable AI agent capabilities. (2) The contract period will be for one year. (3) All the questions must be submitted no later than February 12, 2026.