Web-Based Community Engagement Platform
Overview
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SUMMARY
DESCRIPTION
The issuing agency seeks a web-based community engagement platform to improve communication with older adults, people with disabilities, and their caregivers. The platform is intended to support equitable outreach to diverse and underserved populations through automated voice, text, and email communications, along with real-time multilingual translation.
The platform must enable the agency to send surveys that measure client satisfaction, assess program quality, and evaluate service outcomes. It should also support automated or AI-driven outreach to increase benefits uptake and participation in Title III services, deliver educational communications about programs and financial assistance such as SNAP, and issue real-time alerts regarding program changes, closures, schedule updates, and emergency information in multiple languages.
Required platform capabilities include a self-service administrative portal, real-time multi-channel surveys, referral tracking and outcome monitoring, multilingual communication tools, a user-centered interface, secure client data updates, a dedicated local phone number, and engagement reporting. Services must include platform setup and configuration, client data import, onboarding and training for portal users, assignment of a dedicated account manager or customer success manager, regular customer success support, and unlimited technical support during business hours from 8:00 a.m. to 6:00 p.m. CST.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 7, 2026.
- Who is a good fit for this opportunity?
- SaaS provider specializing in community engagement or constituent communications platforms
- Experience serving government, health, aging, or human services organizations
- Proven capability in multi-channel outreach via voice, text, and email
- Strong multilingual communication and real-time translation functionality
- Expertise in survey tools, referral tracking, and outcomes reporting
- Experience with secure client data management and system onboarding
- Customer success team with dedicated account management and user training
- Ability to provide responsive technical support during Central Time business hours
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.