The State of New Jersey is seeking a qualified vendor to develop, design, implement, and maintain a web-based employer portal for its Child Support Program. This portal will serve as a comprehensive solution, allowing employers to efficiently report, receive, and respond to documents, notifications, and inquiries related to child support services. The contractor will be responsible for the portal's integration with the existing state child support system, as well as hosting, day-to-day operations, customer service, maintenance, general outreach, follow-up, and internal training.

Key functionalities of the portal will include the ability for employers to report and update information regarding health coverage compliance with the National Medical Support Notice, respond to Income Withholding Orders, handle notifications related to lump sum or bonus payments, and manage requests for Verification of Employment. The portal will also support reporting of employee terminations, leaves of absence, and returns from leave, while maintaining accurate employer contact and demographic information. Additionally, the portal will facilitate proactive state communications with employers through web messaging, chat, or bulletin boards, and provide a platform for employers to ask questions and receive assistance pertaining to child support matters.

The contract will be for a one-year period. Interested parties should note that a pre-bid meeting is scheduled for November 21, 2025, and all questions regarding this opportunity must be submitted by December 5, 2025.