A county organization is seeking a Software-as-a-Service (SaaS) volunteer management system to support its countywide volunteer program. The desired solution must be fully managed, with the vendor responsible for platform maintenance, outage response, and addressing service tickets. The system should offer direct technical support access for System Administrators via email and phone.

Key requirements include the ability to identify, merge, and remove duplicate volunteer profiles using rules-based automation. The platform must integrate with the county's Department of Parks and Recreation (DPR) website to display upcoming volunteer opportunities and provide relevant links. Comprehensive reporting tools are necessary, allowing tracking of open and filled volunteer slots by shift, event, leader, section, and location, as well as detailed audit logs and system workflow reports. The solution must also facilitate secure management of volunteer credentials and provide initial setup and implementation services for operational readiness.

The contract for the volunteer management system will have a duration of one year.