Alberta is seeking a vendor to provide and implement virtual queuing and appointment booking software aimed at improving self-service experiences for students and visitors, while streamlining queue and appointment management for staff. The proposed solution should deliver a user-friendly interface for both customers and staff, enabling efficient queue control, customer calling, and appointment scheduling.

Key requirements include the ability for staff to review and manage appointment details and for customers to receive automated notifications via text and email regarding appointment confirmations, reminders, and follow-up messages. The software must offer access to transaction reports, allowing easy retrieval of statistics related to customer volume, appointments, wait times, service durations, and customer movement. Additionally, the solution should feature capability for post-transaction customer surveys to collect service feedback, as well as access to a support and help center for technical assistance when needed.

The contract is expected to run for a period of three years, supporting the institution’s goals of enhanced operational efficiency and customer satisfaction.