(1) Vendor needs to provide virtual queuing and appointment booking software.– Provision and implementation of queuing and appointment booking Software.– Provide an excellent self–service experience to students and visitors, while giving staff the functionality they need to control the queues and appointments.– User friendly for both the customers and the staff monitoring the queue and calling customers from the queue.– User friendly for both the customers and the staff utilizing the booking features for scheduling appointments.– Able to review details of an appointment booking and the customer should be notified via text and email about scheduled appointments including confirmation of scheduled appointment, reminder of scheduled appointment and feature for a follow–up notification.– Access to transaction reports, so stats can be easily pulled on the number of customers, appointments, wait times, service times and movement.– Ability to survey customers after their transaction is complete to see if they are satisfied with the service and collect feedback.– Access to support and help center when technical assistance is needed.(2) All questions must be submitted no later than December 15,2025.(3) The contract period will be for three years.