This RFP seeks a vendor to provide virtual patient engagement and navigation services and a supporting system for case management and system administration. Services must be delivered by clinicians, including nurses and medical assistants, via SMS texting and phone calls.

Clinicians must be capable of translating communications between English, Spanish, and Haitian Creole to enhance patient accessibility. The system should utilize AI tools to optimize patient flow, engagement, and activation, delivering personalized, real-time support for patients.

Data security and robust reporting are required components of the solution. The vendor's offering should facilitate seamless communication, efficiently support patient navigation, and provide actionable insights through secure and comprehensive reporting.