(1) Vendor needs to provide virtual care solution. • Agency seeking proposals for a comprehensive digital solution aimed at improving access and navigation within primary, urgent, and emergency healthcare. • Integrate existing services into a unified platform that supports seamless system interoperability, strengthens care coordination, and addresses the diverse needs of patients, including underserved populations. • The solution will enable integration of health information across virtual and in–person care access, streamline workflows, and provide data for monitoring system performance, with the successful proponent expected to deliver scalable, patient–centered technologies aligned with strategic health goals and regulatory requirements. • Virtual Care Technology Solution: Replacement of the existing technology for virtual care, in a virtual care solution, including service desk, and user–end support • Clinical Client Relationship Management (CRM) Solution: Implementation of a new waitlist, case management and care coordination solution • Integration of both solutions to existing and future systems