Venue Operator Services
Overview
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SUMMARY
DESCRIPTION
The city is seeking a qualified vendor to provide venue operator services for the Mansfield Theatre, convention center, and associated event spaces in Montana. The selected operator will be responsible for comprehensive facility oversight, including operations and engineering, food service, booking and programming, merchandising, ticketing, technology, security, parking, maintenance, sales, marketing, and promotions.
The operator is expected to professionally manage the facility in order to increase utilization, expand programming that reflects the community, and move the venue toward greater financial sustainability while supporting the city’s public mission and values. The scope also includes evaluating and improving customer-facing systems such as online event information, ticket-buyer communication, social media presence, booking processes, customer relationship management, rental inquiry response, and general patron communication.
In addition, the selected firm will develop and implement a business development strategy to increase use of the theatre, convention center, and related spaces. This includes outreach to prior users, recruitment of new local users, regional event development, conference recruitment, and identifying appropriate presenting opportunities. The operator will also work with the city to identify realistic revenue opportunities, including sponsorships, facility-use fees, rental structures, co-promotion opportunities, and presenting opportunities. A mandatory pre-bid site visit will be held on July 28, 2026, and questions must be submitted by July 30, 2026. The contract term is four years.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due August 14, 2026.
- Who is a good fit for this opportunity?
- Professional venue management firm with experience operating theatres, convention centers, or multi-use event facilities
- Demonstrated expertise in booking, programming, ticketing, and audience development
- Strong capabilities in food service oversight, facility operations, security, parking, and maintenance coordination
- Proven sales and marketing team able to increase utilization, sponsorships, and event revenue
- Experience improving customer-facing systems such as CRM, digital communications, and rental inquiry processes
- Capacity to manage a multi-year public-sector contract and align operations with community and civic objectives
- Regional or national operator with conference recruitment and event development experience
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.