A government authority in Ohio is seeking a vendor to provide a comprehensive utility billing system software solution and associated implementation services. The desired system should support robust customer and property management functionalities, including a customer self-service portal. Key billing features required include rate table management, streamlined billing processes, and bill printing capabilities.

The preferred application is a low-maintenance, hosted or cloud-based solution, anticipated for installation in 2027 depending on the implementation timeline. The system should be user-friendly, minimizing the need for extensive employee training, and enable business users to generate reports with minimal reliance on IT staff. Additionally, full integration with the main ERP system is required, with a focus on reducing manual data entry and consolidating interfaces between similar systems.

Vendors are encouraged to submit any questions by January 28, 2026. A pre-proposal conference call will take place on January 21, 2026.