A vendor is sought to implement a modern and secure utility billing system for use in British Columbia. The objective is to replace the existing utility billing module with a configurable solution that streamlines operations, eases staff workload, and significantly improves customer satisfaction.

The selected system should offer robust integration or data export capabilities with other relevant systems to ensure seamless operations and reliable data flow. A comprehensive approach to data import is required to enhance the system's accuracy and completeness, supporting a smooth transition from the legacy system.

The new utility billing solution will provide an online portal, enabling both customers and professionals to easily manage utility billing, account information, and related services. To support business operations, the system must feature extensive reporting tools with easy customization options. High accessibility is essential, with the system required to meet current web standards.