Utility Billing Software
Overview
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SUMMARY
KEY REQUIREMENTS
TIMELINE
RFP Released: June 26th, 2026
Questions Due: July 10th, 2026
Addendum Released: July 14th, 2026
Proposals Due: July 27th, 2026
Anticipated Contract Award: August 18th, 2026
QUESTION DEADLINE
CONTACTS
Primary procurement contact — name, title, email, and phone
Additional decision-makers and their departments
Issuing Agency
Valley Water District
DESCRIPTION
The client is seeking a vendor to provide a comprehensive utility billing software solution that supports all current district utility billing processes and procedures. The software should enhance customer service capabilities, improve staff productivity, and utilize advancements in technology. Key features should include maintenance of customer accounts, billing and collection processes, paperless billing (E-bill) capabilities, and improved communication tools such as text, email, and robocalling services.
Additional requirements include service order management, payment processing and cashiering functionalities, a customer web portal, and tools for tracking and maintaining the Backflow Program. The proposed solution should streamline internal operations while offering enhanced services to customers and supporting future scalability.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 27, 2026. Questions must be submitted by July 10, 2026.
- Who issued this RFP?
- It was issued by Valley Water District. The work is located in Puyallup, Washington, United States.
- Who is a good fit for this opportunity?
- Demonstrated experience in utility billing software deployment
- Expertise in integrating communication services (text, email, robocalling)
- Knowledge of web portal development and payment processing
- Past performance in public sector or municipal software projects
- Capability to provide ongoing support and software updates
Analysis generated by Settle AI from the source RFP.
RFP Hunter shows what is open. Settle shows what is forming.
Settle pieces together buyer signals, budgets, contract activity, and the sources your team already monitors. See why an opportunity fits and what to do before the RFP posts.