The organization seeks a vendor to provide a comprehensive utility billing software solution. Services required include software provision, installation, process discovery, user training, project management, interface development, data conversion assistance, as well as ongoing maintenance and technical support.

The integrated system must support essential functionalities such as customer information management, billing, cash handling, service and work order management, and ad hoc reporting. Additionally, the solution must feature integration capabilities for meter reading, GIS data (including parcel and address management), ensuring streamlined utility operations. All questions regarding the RFP must be submitted by April 16, 2026.