(1) Vendor needs to provide utility billing software. The proposed system should support all existing utility billing processes and procedures while enhancing customer service capabilities, improving staff productivity, and leveraging current technological advancements. A modern, robust solution to address these challenges and support its long-term operational goals, while enhancing the customer online experience. Utility billing solution that will meet the organization’s current and future needs while addressing the limitations of the existing system. Provide tools to enhance customer engagement, such as an intuitive customer web portal for online payments and account management. Provide robust reporting tools to enable data-driven decision-making and regulatory compliance. Ensure the solution adheres to modern cybersecurity standards to protect sensitive customer and financial data. A fully integrated, real-time customer web portal for online payments, account management, and enhanced customer engagement will be prioritized during the selection process. Seamlessly integrate with existing and future systems, such as Tyler Technologies and ESRI ArcGIS. Utilize advanced technology, including AMI/AMR integration, Itron AMR, real-time reporting, and mobile compatibility, to improve system performance and usability. Inadequate integrations and user interfaces. Excessive workaround needed to perform essential functions. Need for enhanced reporting and analytics capabilities. Inadequate software support turnaround. Reliability and accuracy. Poor customer online experience. (2) All the questions must be submitted no later than January 21, 2026.