Oregon is seeking a modern utility billing software solution designed to enhance both internal operations and the customer experience. The desired system must support all existing utility billing processes while providing improvements in customer service, staff productivity, and technological capabilities. Key priorities include a fully integrated, real-time web portal for customers that facilitates online payments, account management, and robust engagement features.

The selected solution should deliver advanced reporting tools to support data-driven decision-making and ensure regulatory compliance. Seamless integration with both current and future systems—such as Tyler Technologies and ESRI ArcGIS—is required, along with compatibility for technologies like AMI/AMR integration, Itron AMR, real-time reporting, and mobile access. Adherence to modern cybersecurity standards is essential to protect sensitive customer and financial data.

Oregon seeks software that eliminates the need for workarounds, resolves issues with inadequate integrations and interfaces, and prioritizes reliability, accuracy, and timely support. Vendors must submit all questions regarding this opportunity no later than January 21, 2026.