(1) Vendor needs to provide utility billing customer portal solution. – Provide a new and modern customer portal that interacts with our Utility Billing Customer Information System (CIS), Oracle. • Cloud–based platform that works seamlessly with Oracle’s Customer Cloud Service. • Smart Phone Ready Platform including mobile layout and multiple browser compatibility • Facilitate Single Sign On services • Ability to initiate new utility service through the portal. • Ability to make payments through the portal, setup auto–pay, pay as a guest • Ability for citizens and utility customers to request a payment plan for past due bills. • Ability to provide an indication and summary for bills that have been estimated. • Ability to see bill details and be readable on all devices. • Ability to support third party managers who are directly involved with utility billing. • Ability for third party administrators for our municipal partners and campus facilities to manage their water use and to access water • Ability to provide SMS and E–mail Alerts, and allow users to specify preference • Ability to provide leak alerts and analysis to advise customers on detecting, fixing and preventing leaks. • Ability to allow users to specify usage thresholds for alerts • Ability to communicate with citizens on important billing updates, like Bill Due, autopay enrollment, disconnection etc. • Ability to support foreign languages. • Ability to integrate with GIS for mapping outage reports, etc. (2) All the questions must be submitted no later than December 19, 2025. (3) Pre–bid meeting will be held on December 18, 2025.