A government authority located in Happy Valley, Oregon, seeks a vendor to provide professional consulting services focused on documenting, mapping, and analyzing key business process workflows within utility billing and finance operations. The selected provider will be responsible for producing comprehensive end-to-end process documents and visual workflow maps for several core utility billing and finance functions.

The scope includes capturing and detailing roles, handoffs, timing, systems used, pain points, and critical control points across all workflows. Vendors are expected to conduct a gap assessment comparing current-state practices with recognized best practices for public water utilities, ultimately delivering actionable recommendations aimed at improving operational efficiency, internal controls, and customer service.

The consultant will lead activities in discovery, documentation, mapping, and analysis; ensure the development and delivery of all specified outputs; and facilitate collaboration with client staff, systems, and documentation resources. Specific focus will be placed on mapping system interfaces, manual data transfers, and embedded approval requirements.