Utility Bill Printing, Mailing and Web Services
Location:
Florida, United States
Posted on:
Deadline:
Summary:
The government in Florida seeks a provider for utility bill printing, mailing, and integrated web services, including online statement access and message management.
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The selected vendor will provide comprehensive utility bill printing and mailing services for a government authority in Florida. Responsibilities include designing, processing, electronically transmitting, printing, inserting, and mailing customer account statements and notices. Additional required services encompass transition support, web-based technical support, and quality assurance/quality control, along with the provision of detailed reports and statistics.
Vendors must design and format dynamic billing statements, notices, and letter templates, as well as develop, test, and implement application software for file transmission. Web services must include a secure request site based on billing date, account number, and authentication credentials, and a customer web portal offering 24/7 access to download data files and view exact PDF replicas of utility statements. The solution must support online tools for proof approval, message customization on bills before production, and message management.
All questions regarding the RFP must be submitted by March 20, 2026.
Best-fit vendors:
• Experience with large-scale utility bill printing, mailing, and electronic service delivery
• Proven ability to develop and maintain secure web portals for customer access
• Expertise in quality assurance and CASS certification
• Demonstrated history of servicing government or public utilities clients
• Technical capabilities in document template design and custom messaging
