A public agency in California is seeking a vendor to provide a mobile application for transit security and facilities services notification. The solution must include software licensing, support, hosting, and ongoing maintenance under a SaaS (Software as a Service) subscription model.

The platform must deliver real-time alerts, messaging, and photo/video reporting capabilities, allowing multiple users or departments to respond to messages. Key requirements include confirmed message delivery, integration with a Security Operation Center, mass push notification features, interactive chat, and SMS-based engagement for users without the app. Additional functionalities must encompass location tracking via user input or GPS, anonymous and enrolled user modes, customizable notification preferences, and the ability for enrolled users to select the types of notifications received.

Furthermore, the application should incorporate a business intelligence dashboard to monitor reports, trends, report sources, media submissions, and call button activations. The interface must provide a selectable report type feature with over 25 categories. All questions related to this RFP are due by April 10, 2026.