An organization in New York is seeking a vendor to provide transcript verification software aimed at streamlining and standardizing the transfer credit evaluation process. The software must enhance workflow efficiency, security, and offer robust reporting capabilities.

The desired solution should be hosted in a secure environment, with frequent data backups, off-site storage, and comprehensive disaster recovery measures. If hosted in a public cloud, providers must specify the cloud service and level of service offered. Security requirements include encrypted data transmission and SSL for all web traffic, as well as single sign-on integration.

Key features should include workflow tools for task assignment, approval processes, and automated reminders to users. The platform must provide extensive reporting functionality—supporting both standard and exportable reports, with the ability to create and save custom, ad hoc reports as a preferred option. The system is required to maintain at least 99.5% uptime, and performance metrics must be available for review by the client.