(1) Vendor needs to provide tracking system software. • The tracking system should have the ability to do and/or support the following: – Case and contact management – The agency is open to either an internally hosted system or a cloud–based system – Provide real–time access to up–to–date information from the field using mobile devices – Secure exchange of information between public safety and social services, which is necessary for a holistic and effective response – The system should track the status of referrals and the individual's progress to ensure they receive ongoing support – The system must collect data on each individual served, including their demographics, assessment results, services provided, and the outcome of the encounter. – Robust reporting and analytics tools to measure program effectiveness, identify trends, assess gaps in care, and recommend budget needs – The interface needs to be simple and accessible for encouraging consistent and accurate data entry • Key performance indicators (KPIs): – Response time: How quickly teams respond to incidents. – Diversion metrics: The number of individuals diverted from jail or emergency departments to behavioural health services – Recidivism rates: The number of repeats calls for the same individual, which measures the effectiveness of interventions – Connection to services: The number of successful referrals and follow–ups to other community services (2) All the questions must be submitted no later than October 24, 2025.