Tiered Assistance Program Application Processing Support and Consulting Services
Overview
Fit Score
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SUMMARY
DESCRIPTION
This RFP seeks a vendor to provide comprehensive support, maintenance, and consulting services for the Tiered Assistance Program (TAP) application processing system in Pennsylvania. The scope of work includes management and enhancement of the front-end customer assistance portal, ensuring seamless integration with the Customer Assistance Management Program (CAMP).
The vendor will enable web-based application submission options for potential TAP customers, including the capability to process both online and paper TAP applications. Responsibilities also include secure data transfer between the web application and external systems, printing and mailing application forms, and managing returned mail. All solutions must comply with the Citywide Policy on Language Access, and the web application should support uploading of supporting documents such as PDFs and image files.
Vendors are expected to provide a robust, user-friendly interface that facilitates efficient application processing and adheres to all regulatory and accessibility requirements.
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Frequently asked questions
- When is the submission deadline?
- Submissions are due July 7, 2026.
- Who is a good fit for this opportunity?
- Expertise in government assistance program workflow automation
- Experience with web-based portals and document management
- Proven track record integrating with customer management systems (such as CAMP)
- Familiarity with language access policies and accessibility compliance
- Ability to manage both electronic and paper-based application processes
Analysis generated by Settle AI from the source RFP.
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