(1) Vendor needs to provide ticketing software management service.– Provide a comprehensive, cloud–based solution to support both IT service management (ITSM) and field service management (FSM) functions.– Incident Management: Automated ticket creation, categorization, prioritization, and routing with SLA tracking and escalation workflows.– Problem Management: root cause analysis, known error database, and proactive problem resolution workflows.– Change Management: risk–based change approvals, scheduling, blackout windows, and change calendar with audit trails.– Request Management: service catalog with dynamic forms, approval workflows, and Fulfilment tracking.– Work order management: automated creation and assignment of work orders based on service requests or asset conditions.– Dispatch and Scheduling: Intelligent technician assignment based on location, availability, skillset, and priority.– Mobile access: native mobile application for field technicians to receive assignments, update status, capture customer signatures, and access knowledge.– Real–time tracking of assets, parts, and tools used in field operations.– RESTful APIs for integration with enterprise systems such as HR, ERP, CRM, and monitoring tools.– Project planning, configuration, data migration, testing, and go–live support.(2) All the questions must be submitted no later than November 21, 2025.