(1) Vendor needs to provide ticketing management system.– Provide your product or service based on the evaluation criteria and specifications list in the request for proposal.– Planned upgrade cycle and the costs associated with each (hardware or software).– Describe how van Wezel will be charged. include any additional discounts available for early payment of invoices.– Payment terms for the project. Include the anticipated amount that may be withheld to guarantee that system implementation has been performed successfully and the desired End State achieved.(2) All the questions must be submitted no later than December 9, 2025.(3) The contract period will be for three years.