(1) Vendor needs to provide ticket processing, sales and distribution service – The applicant shall have the ability to implement and maintain a fully automated ticketing system for agency that can handle both online and on–site sales. System must be able to provide a computerized ticketing system & equipment consisting of computers, printers, scanners and all necessary peripherals and supply stock. Primary Tasks: • Ticketing System Operations • Install and maintain automated ticketing software and hardware (computers, printers, scanners). • Ensure scanners are functional and capable of reading multiple ticket formats. • Provide ongoing technical support and troubleshooting • Financial Management • Collect ticket face–value, convenience fees, and handling charges. • Establish and enforce policies for cash, credit, and digital payments. • Maintain a clear refund policy and process refunds as required. • Remit settlements to the agency after deducting authorized charges. • Provide on–site support during events. • Manage supply stock (ticket paper, wristbands, printer ink). • Ensure compliance with municipal financial and consumer protection regulations. (2) All the questions must be submitted no later than February 20, 2026. (3) The contract period will be for one year.