The selected vendor will provide comprehensive third party administration services, supporting all aspects of member administration in both English and French through a dedicated toll-free phone line and email, conforming to established service levels and hours of operation in Atlantic Time. Services include implementing robust quality control procedures to monitor data integrity, perform data audits, and facilitate secure data synchronization with the Employer’s payroll and HCM systems.

The provider will be responsible for maintaining advanced data backup and disaster recovery systems designed to withstand cyber-attacks and ensure uninterrupted Plan operations. The scope includes the administration of all Plan provisions, such as pre- and post-retirement processes, preparation and review of member forms, follow-up on documentation, issuance of payment authorizations, and coordination with the pension payroll provider for benefit payments and related transactions.

Additional responsibilities comprise preparing annual valuation data for the Plan Actuary, supporting secure communications via a client-branded web portal available around the clock, and maintaining a shared, secure, cloud-based repository for board materials. The successful vendor must demonstrate strict adherence to data management and security standards throughout these operations.