Text Communication Platform
Location:
Kentucky, USA
Posted on:
Nov 5, 2025
Deadline:
Nov 18, 2025
Summary:
Seeking a text communication platform to enhance donor and alumni engagement with advanced messaging, segmentation, and AI features in Kentucky.
(1) Vendor needs to provide text communication platform.– Provide robust Texting Communication platform to enhance donor and alumni engagement through personalized, timely, and data informed communications.• Number of outgoing texts desired: 100,000 – 150,000• Core Messaging Capabilities– Ability to send both 1:1 texts and bulk texts at scale.– Two–way texting functionality to facilitate real–time conversations.– Support for personal inboxes (assigned to individual staff members) and shared inboxes (e.g., team–based or campaign–specific inboxes).– Message scheduling and automated workflows for campaign launches and follow–up sequences.– Ability to send messages with personalized fields (e.g., first name, class year, giving history).• Segmentation and Targeting– Advanced segmentation tools to group contacts– Ability to create and save segments for recurring campaigns or dynamic updating (e.g., new donors added automatically to a stewardship segment).• Campaign Management– Tools to manage and track multi–message campaigns.– Smart message templates and AI–suggested replies to streamline outreach and improve response quality.– Ability to assign team members to campaigns and track individual productivity.• AI and Conversation Intelligence – Integrated AI assistant to suggest replies, recommend next best actions, and summarize conversation history.– Message sentiment analysis and automatic alerts for responses that require follow–up or escalation.– Identification of engagement trends, giving patterns, and donor interests through conversation analytics.(2) All the questions must be submitted no later than November 10, 2025
