An organization in Kentucky seeks a comprehensive text communication platform designed to enhance engagement with donors and alumni. The platform should support the efficient delivery of 100,000 to 150,000 outgoing texts, including both one-to-one and bulk messaging at scale. Key messaging features required include two-way texting, the ability to facilitate real-time conversations, personal and shared inboxes, message scheduling, and automated workflows for campaign launches and follow-ups. Personalization is essential, with support for dynamic messaging fields such as recipient names, class years, and giving histories.

Advanced segmentation capabilities are necessary, allowing users to create, save, and dynamically update contact segments—such as automatically incorporating new donors into specific groups. The system should offer robust campaign management tools to track and manage multi-message outreach, provide smart templates, and leverage AI-driven suggested replies to increase efficiency. Additional requirements include assigning team members to campaigns, monitoring individual productivity, and utilizing an integrated AI assistant for reply suggestions, next-best actions, and conversation summaries. Other AI-powered features should include sentiment analysis, automated alerts for critical responses, and analytics to identify trends in engagement, giving patterns, and donor interests.

All vendor inquiries must be submitted by November 10, 2025.