When is the submission deadline?

Submissions are due November 9, 2026. Questions must be submitted by October 30, 2026.

What is the budget for this RFP?

Settle estimates the budget at $70,000 – $150,000. The issuer has not published an official figure.

It was issued by Columbus Public Health. The work is located in Columbus, Ohio, United States.

Telephone Interpretation Services (Due November 9, 2026)

Columbus Public Health is seeking a qualified agency to provide 24/7 professional telephone interpretation services for a twelve-month period.

Must provide 24/7 on-demand interpretation services
Must support a minimum of 265,000 minutes of calls per year
Interpreters must have a minimum of 40 hours of medical interpreter training
Interpreters must have training in ethical standards, medical terminology, and cultural competency
Must provide oral proficiency testing for English and target languages by a third-party board
Must maintain a Business Associate Agreement for HIPAA compliance
Must have a Contingency Plan or Emergency Management Plan for service continuity
Must provide monthly call summaries in Microsoft Excel
Must have a valid contract compliance certification number to be awarded a contract
Must be able to connect to interpreters within 30 seconds for high-demand languages

$70,000 – $150,000

RFP Issued: October 9th, 2026

Pre-Bid Meeting: October 22nd, 2026

Questions Due: October 30th, 2026

Submission Deadline: November 9th, 2026

Award Notification: December 31st, 2026

Contract Start Date: April 1st, 2027

Primary procurement contact — name, title, email, and phone

Additional decision-makers and their departments

Columbus Public Health requires professional oral language assistance for clients across more than 47 clinics and programs. The successful vendor must provide on-demand interpretation services 24/7 for a wide range of languages, supporting at least 265,000 minutes of calls annually. The contract term is twelve months beginning April 1, 2027, with an option to renew for four additional one-year periods.

Telephone Interpretation Services

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